Explain how franchisors can enhance franchisee satisfaction Essay

Explain how franchisors can enhance franchisee satisfaction - Essay Example However, firms rely heavily on expansion by a mix of franchising, and company-owned outlets instead of expanding company owned outlets. Explanations are offered by most of the literature in the agency theory. Due to the significance of self-interest for both franchisees and franchisors, franchising is the only best mechanism that motivates both parties for the similar objectives (Huang, 2004). However, there might be unfairness in the franchise contract, and this means agency problems would arise. Therefore, franchisors need to manage and monitor franchisees and ensure the franchisee is satisfied. Thus, the franchisee satisfaction has the greatest predictor on whether a franchisee would recommend their franchisor to the prospective franchisee (Hnuchek, Ismail &Haron, 2013). The paper explains how franchisors can enhance franchisee satisfaction. Franchisees always have expectations of franchisors in the franchise relationship: a high level of independence, support with selection of a distribution point and designing of the distribution point, high standards of potential revenue, training sessions, product and market information, advertising, operational support, and promotional support, support in order to obtain finance, as well as systems for bookkeeping. Therefore, a franchisor needs to ensure that franchisees have a high independence level after joining a franchise as a high level of control by the franchisor exists in franchise systems. In relation to the selection of distribution points, the franchisor needs carry out feasibility studies as well as research in order to ascertain suitable points (Gerhard & De Jager, 2009). In addition, Franchisees expect that geographical rights, exclusively, as protected by the franchise agreement and allocated by franchisors would not allow the franchisor to appoint another franchisee to a certain geographical area that is already

Organized Crime Essay Research Paper Example | Topics and Well Written Essays - 1250 words

Organized Crime Worldwide Organization - Research Paper Example Organized crime tends to flourish in countries where legitimate government and civil society is disorganized, weak, absent or untrustworthy. Therefore, it is believed that the strong government and trustworthy law enforcement in the United States makes organized crime more difficult. The American economy is much less dependant on the money produced by organized crime when compared to the organized crime found in other countries. "In Japan, the most serious organized crime problems are almost always related to the notorious Japanese organized crime groups - the yakuza" (Finckenauer 90). The main crimes committed by these groups involve gambling, prostitution, and amphetamine trafficking. The human trafficking of sex workers is an overwhelmingly common crime in Asian countries and while law enforcement officials find it difficult to generalize Japanese organized crime, they do agree that prostitution stands at the head of organized crime in their country. Most of the illegal sex workers found in Japan come from the neighboring countries: Thailand, the Philippines, Colombia, China, and Korea. "Even though Japanese authorities are convinced that yakuza members are heavily involved in the transportation and control of foreign sex workers, but that it is not their number one priority because they believe foreign sex workers are not being forced into their activities, nor is there pressure from the Japanese public to do something about it because many businesses rely on the support of the wealthy crime groups" (Finckenauer 90). Like Japan, organized crime in China is responsible for orchestrating the human trafficking of sex workers, but they also play a role in the country's drug problem.  

Lesbian Essay Example for Free

Lesbian Essay In society a persons appearance and label help us categorize and give us a general understanding of who that person is. Of course there are stereotypes that play a part in all of this. However, it is almost impossible to escape seeing as how people are identified by others is usually based on stereotypes. This weeks reading ties in with this exactly. A point was brought up that I found to be quite simple which most people (myself included) would agree with, but is not always the first explanation that would come to a persons mind. The way in which we understand and view what a lesbian is, is influenced by race, class privilege, ethnicity, age, the wanting to conform, and various other factors that weigh in (Crow Gotell, 316). We are influenced by everything that surrounds us, including race, class, privilige, etc. We may not be conscious or aware of it all the time, but it is always there. It is how we understand most of the world, make decisions, and how you and society behaves/interacts with one another. As this argument was mentioned a few paragraphs later once again it got me to think that the way I, a born and raised Canadian understand and view the notion of a lesbian is probably different from a perosn born and raised in another country. Take the Philippines for example. The Phillipines (in the past and currently) almost always portray lesbians as stereotypically masculine and butch lesbians in films, and other media. Whereas Canada, comaparatively does not have so much of that stereotype in the media. But what if we did not have lesbians that fit into the â€Å"norms† of lesbianism? What and who would this affect? The reading brought up another good point that I agree with on one hand, but am quite perplexed with on the other as it not simple as black and white. The lesbian uniform that are put on by the lesbians who want to, (or sometimes unknowingly) identify, conform, and express themselves are not just that uniform. But yet they are. By wearing that uniform they might take away other parts of their identity because they are focusing on on aspect of themselves. A lesbian is not just a lesbian, they, like women are more than just that. A persons identity is composed of thier gender, sexuality, status, ethnicity, the list goes on. And so, when reading this I thought that on top of probably having a harder time coming out and living as a lesbian, there is an identity issue within the identity of being a lesbian, and an issue with being a woman as well. Everything is connected and affect one another in different way. This is what gives everyone lesbian a different experience and identity. Even though two lesbians label themselves as such, what they go through and see other lesbians as is totally dependent on the factors.

Facebook vs Twitter Essay Example for Free

Facebook vs Twitter Essay But one question is who will be on top? Synopsis of the Situation Who is better than who? Or one could say who is going to be the king of the hill? Facebook has tried to purchase Twitter with no success. It is hard to say who will come out on top or who will be the ultimate winner of the social war. Until on or the other purchases their competitor or they just decide to merge and rule the social network, we will have to wait and see who will win. Key Issues Facebook and Twitter are both free sites and are both popular. Facebook and Twitter are both time conversations, but Twitter is a little faster. They both seem to have their good and bad qualities. Twitter has a character restriction and has no popups. Twitter users can also post to their Facebook page. Facebook does not have a character limit. They both can post pictures and videos. Facebook has a better privacy blocking system (if you can find it and get them set right). A lot of users (me included) are not aware of this option. Facebook allows businesses to advertise and reach more people faster. Facebook makes there revenue off the ads on their site, witch keeps it free for their users. Facebook has games for their user to play also. These games also generate some of their revenue. Twitter has no games and the only source of revenue is its investors. Define the Problem The main problem for Facebook and Twitter at time is each other. The other thing is that there are other social sites that are starting to catch on. They are both trying so hard to out due each other they may just get stepped on by someone else. They both need to set some goals and do what will help them in the long run. Alternative Solutions Alternative 1- There is room for both of them on the World Wide Web. Competition is good. They need to keep going like they are; yes sooner or later one will be better than the other. It is like the burger wars (McDonalds and Burger King) one might be on top but the other is right behind. Alternative 2 They could always merge and rule the social networking site as one. Alternative 3 They could merge and Facebook can be the everyday personal social network site and Twitter can be more of the business network site. Selected Solution to the Problem Alternative 1 Let the users decide which site works best for them. Compatiotion is good for both of them and the users. It makes them improve their products and in turn this makes a better product for the consumers/users. Despite the politically right way, there is going to be a winner and a loser. Implementation The best way to implement the solution is to advertise and to start improving their sites right away. The faster they improve them, the faster they get ahead. Recommendations Twitter should find a way to make revenue. They might need to start selling advertising space or charging a nominal fee for users. Facebook needs to become more users friendly and maybe make it easier to use.

Ethical Dimension In Strategic Hrm Commerce Essay

Ethical Dimension In Strategic Hrm Commerce Essay Ethical management can be defined as process of setting managerial goals of an organization through planning, organizing, leading and controlling the performance of the resource and members in an organization, and realizing the organization achievement and moral objectives effectively and efficiently through the should concept of enterprise management. The goals are to achieve the moral extent in organizational institutionalization by a certain managerial measures. Ethical management has been the trend of advanced human resource management. One of the essential themes of modern management is carrying forward and returning of humanistic spirit. The management mode of human resource under traditional economic man hypothesis does not fit in the reality in modern strategic human resource management. The human capital, based on the knowledge and skills, turns to be the base stones constitutes the core competence for the enterprise facing fiercely changing market environment in the knowled ge economic times. In the thesis, development history of ethical dimensions in strategic human resource management would be presented firstly, then why ethical management plays an important role in the strategic human resources management would be discussed. Meanwhile, the realistic significance of the ethical considerations in the strategic human resource management is explained by examples in organization. The examples focus on two activities of strategic human resource management, which are gender stereotype in recruitment and performance evaluation. Their relationships with the strategic human resource management are discussed in the following part. Seen from the quantity perspective, it is easily concluded that there are large number of theses or books illustrating strategic human resource management. Meanwhile, commercial ethical has also been discussed in many books and theses, focusing on the enterprise ethical institunalization. However, only a few of the books and theses will concentrate its main content on the ethical dimension in strategic human resource management, which is the overlapping part of the two issues. It can be concluded that ethical problems usually arise almost continually in human resource management. Human resources can be seen as people, and when people suffer a certain harm or loss for which they are not themselves responsible or they should not bear, as in a plant closing or corporate re-structuring, then ethical issues is needed to be taken into consideration in addition to the more common financial, legal, and behavioral forms of reasoning. Ethical considerations involves an evaluation of the impacts of the proposed managerial action upon the members of the organization and the members of the society, usually employees and workers as we discuss, and then justification of those impacts according to some defined principles or essential values of normative philosophy. None of these defined principles or essential values are adequate by themselves to justify a decision in an ethical dilemma, but taken together they do help in arriving at a decision that can be considered to be right and proper and ju st. The connection between the strategic human resource management and ethical considerations is close, which needs our discussion. Ethical considerations in strategic HRM Companied by the time going on and change in concept of enterprise, the cognition of people has ranged from economic man, social man, complex man, self-realization man, a series of new concepts in human resource management has been proposed. The concept has been penetrating to the managerial field accompanied by the management moralizing (Gary, 2002). More and more enterprise ethics are concerned and it has turned to be a popular trend. Among many resources constitute an organization, human resource has showed its importance in the development of an enterprise (Ceawley and Sinclair, 1994).To welcome the challenge occurred in the fierce competition and promote the development in long time, people first and human-based management should be the top concern in strategic planning. It has stirred great academic concern that strategic human resource management has an ethical dimension in which moral principles concerning acceptable and unacceptable behavior. Executives are supposed to maintain a high sense of values and conduct honest and fair practices with the employees. How to promote the value realization of human capital becomes an issue needs problem solving in modern human resource management. The ethic management meets the moral needs of human resource and satisfies their emotional demand.  ¼Ã‹â€ Teo and Warters, 2002) Meanwhile, the improvement in related laws and regulations has promoted the public prospect in the enterprise performance, which has exerted great influence on the management mode of human resource in a certain enterprise. Entrepreneurs morality can have a philosophical dimension. The enterprise is managed and controlled by human resource while human resource is the soul of an enterprise. The one who established the enterprise and the successors tend to reconsider and investigate the existing value of enterprise, which leads to the demand for ethic management in the strategic planning, especially in human resource management. As an entity for service or production in the whole society, the enterprise pursues profit and plays a role as platform for mutual development of both the employers and the employees. Working, from the advanced view, is not only a way for existence, but also a shortcut for healthy development and self-value realizing for individuals. Most employees desire for respectful, equally-treated and humane management mode. Once satisfied, it can promote the human capital into great play. The fiercer the human resource competition becomes, the fewer differences lies in ways for enterprise to attract human capital. So high salary and welfare benefits, high position and rights, ethical management in strategic human resource management, unusual enterprise culture atmosphere will lead to a bright prospect and image of an enterprise in the mind of a potential human resource. Among the factors influence the employer-employee relationships, working environment plays an essential role in attracting, maintaining and promoting the employees professional dedication. The enterprise should put human resource management as top priority to cultivate the culture atmosphere, so the ethical management in strategic human resource management can be a source for enterprise to gain competitive advantage (Wilson, 2005). The ethics has its special management functions for it offers a code to distinguish the good from the bad. The ethical code arises from the accumulation in daily life and roots in the mind of human resource. It defines the conduct boundary of the employees, then the rational anticipation forms between the enterprise and the employees (Starkey and McKinley, 1993). The conflict in profit and violation of laws and regulations, hitchhiking, opportunisms can be refrained to a certain extent. While cutting the operation cost, the managerial efficiency is promoted. Meanwhile, ethical managerial environment can inspire the employee to work more enthusiastically. More and more managers realize that most human capital will perform better in a enterprise full of trust, responsibility and ambition. The environment will be based on the value concept of trust, honesty, air and respect (Wen-Rong and Ben, 1996) A large area of human relations management is concerned with various ethical issues, both on the part of upper-level management in its business decisions and lower-level management in the treatment of individual employees. Philosophic decisions on the relocation of areas of production or entire plants can have a major impact on the company but also can be devastating to individual employees and the communities in which they live. Management decisions must be made honestly taking all factors into consideration, including social responsibility as well as stockholder concerns. On a lower level, supervisors must treat those they supervise fairly in matters of promotion and compensation (Kaufman, 2008). Relations between Strategic HRM and Gender Stereotype in Recruitment For many women, negative gender stereotypes can a huge barrier in their path for career development, especially in recruitment process. Companied by the further and detailed research in gender, it is a common conclusion that the gender stereotype is not only a psychological issue, but also an issue with ethical considerations (Boudreau, 2008). The discriminative gender stereotype, develops from the level of psychology to the level of ethics, it can penetrate to all the social activities by taking a role as peoples behavior codes. With all the development, the cognitive model can not be easily erased. The gender stereotype in recruitment is effects of the combined action of both strategic human resource management and ethical issues. It can be seen from the following perspectives. Firstly, the gender stereotype has a distinctive ethical trend. From the ethical development of the society, it can be easily seen that the mainstream moral outlook has internal connections with the gender stereotype (Warner, 2009). Slave owner class owns all the capital goods and slaves. When the enslavement comes into gender, women always are the accessories of men. Things go the same story in other societies; even now we can see the gender stereotype in strategic human resource management, especially in the process of recruitment. Secondly, the mindset of gender stereotype can be protective for the Patriarchal hierarchy. The stereotype has strong psychological hint and ethical bondage. Finally, the gender stereotype will hinder the gender ethics constructions (Taplin, 2008). Conflicts and disharmonies arise due to the deep-rooted gender disparity in ethical level. The issue of the gender stereotype in recruitment has received considerable attention in the field of management. A current study focuses on the female National Health Service nurses in the United Kingdom. Examining the recruitment experience of qualified female National Health Service nurses, the study finds that the gender stereotype is a important factor in womens career development. The nursing career in many countries such as United Kingdom, are usually been concluded as a chronic problem in employment and recruitment. For most people, they believe that nursing is field dominated by women. It is true, but unfortunately, it is easily to be overlooked or forgotten that female career development disadvantage even in the female dominated occupations. That is the reason why this thesis will adopt the nurses as representative of womens career and discuss the disadvantage in their career development, such as the recruitment process. The opportunities are usually given to those who are male while there are options between a male and female nurses who are same in other professional perspectives. Woman accounts for 92% of the nurse staff, but in higher nurse grade, the percent of male nurse is much larger while compared to their staff percentage, which is 8%. The explanation is quite easy. For most women, they will experience a special period of pregnancy, which is protected by the laws and regulations. The companies has to pay her in due time while she makes no contributions to the company. It is a lost for the companies. Meanwhile, physical agility is also taken into consideration in recruitment. Seen from perspective of ethics, how to protect the interest of women has become an important issue in the strategic human resource management. Relations between Strategic HRM and Performance Evaluation Performance evaluation is an important part in strategic human resource management. In strategic human resource management, generally ethics is treated as being relative, whether an action is moral or immoral, or right or wrong depends on the prevailing view of the particular individual human resource manager. Such view is certainly molded by the culture (Boudreau, 2008). A human resource manager may consider decisions to be ethical if all consequences are considered in the light of business needs balanced with consequences to all concerned, including the employees. In making decisions, the human resource manager should consider alternative solutions to the needs of the business as well as the effects the decisions will have on the living and well-being of the employees. Frequently a human resource manager will be given instructions from higher level management to take action which will be oppressive and unkind to the employees and the manager must either present argument to higher m anagement for alternate solutions which will have less impact on the employee morale or determine the best method for implementing the instructions from upper level. Business ought to conform to the best ethical practices, not just for principles of human dignity, but also to keep from violating federal laws. Though the laws may not be known, they would not be violated if the business were operated by ethical principles. Experience has shown that in the long term business profits will be greater for businesses that practice good ethical behavior than those which do not. One of the most challenging aspects of strategic human resource management is to maintain objectivity in the process of hiring, promotion, and compensation (Warner, 2009).For example, a male supervisor must refrain from promoting or increasing the compensation of an attractive woman who pays undue attention to him, but who consistently is late in arriving for her job and whose work is second rate. It is both reasonable and logical to assume that compensation should track performance and that ethical considerations would not be a factor in performance analysis (Carolyn, 2000). Sometimes it is difficult for a supervisor to follow it, and sometimes it is difficult to persuade an employee of its rationality. The supervisor who either recommends or has the authority to adjust compensation may be persuaded by other factors to downplay the performance of an employees production. Likewise, an employee who will be negatively impacted by measuring employee output may have a hard time understanding why lower production should produce lower income when the hours spent on the job are the same as others with higher production and higher income (Taplin, 2008). Employees evaluation generally will consist of multiple factors including such items as punctuality, attitude, appropriate apparel, personal grooming, language, neatness, congeniality, and performance output, among other things. The ev aluation process will be considerably different between service and production personnel and between general employees and professional employees. The ethical challenge arises when, after all the factors have been considered, the decision is made on a factor or factors other than those by which all the employees have been evaluated. Conclusion The human resource turns to be the base stone constitutes the core competence for the enterprise facing fiercely changing market environment in the knowledge economic times. The ethical issues are crucial in activities in strategic human resource management. Ethical management has been the trend of advanced human resource management. Ethical dimension in strategic human resource management has stirred great academic concern. The relations between the activities of strategic human resource management and ethical consideration can be concluded from the examples discussed in the thesis. The recruitment and evaluation process can be fair, open and just by taking the ethical issues into consideration. It can be seen that the communication should put ethical issues into considerations to raise the morale and cultivate a better working environment. Ethical issues have close connection with the strategic human resource management. Strategic human resource management can be improved through e thical considerations.

Judaism vs. Christianity :: Compare Contrast Comparison Essays

Judaism vs. Christianity Judaism and Christianity developed on the basis obeying God, on adherence to his rules and intentions and their faithful fulfillment. Since the fulfillment of God’s will is a duty of a Jewish or Christian person, both religions fall into the rule-deontological category. In Judaism, God is seen as having a contractual relationship with the Jewish people where they must obey his holy laws in return for their status of the chosen people. God rewards or punishes Jewish people based on whether they obey or disobey his will. In parts of the Old Testament, however, God does show mercy or forgiveness, and in later interpretations God’s laws such as the Ten Commandments are followed not only out of loyalty to God but also because of their high moral character. In Christianity, the emphasis is placed on love of God rather than on obeying his will. People must believe that God is merciful and loves them as well. As a reflection of God’s love, people must also love other people (and the whole humanity in general) and forgive their enemies. In the Sermon on the Mount, Jesus endorses agape, or selfless love (in contrast to eros, or possessive love), which consists of dedication to another person’s good, even at the expense of our own good and happiness. People should practice peace and nonviolence, return good for evil and love for suffering (â€Å"turn the other cheek†). This leads to a special conception of justice, called the â€Å"divine justice†, which is based on giving a person what he or she needs rather than deserves (e.g., in case of a crime, redemption rather getting even). Even though agapeistic love is certainly a noble ideal, it is unstable equilibrium and an easy victim of the â€Å"prisoner’s dilemma,† in which the best alternative for a group of people is not the best alternative for each person in the group. Judaism vs. Christianity :: Compare Contrast Comparison Essays Judaism vs. Christianity Judaism and Christianity developed on the basis obeying God, on adherence to his rules and intentions and their faithful fulfillment. Since the fulfillment of God’s will is a duty of a Jewish or Christian person, both religions fall into the rule-deontological category. In Judaism, God is seen as having a contractual relationship with the Jewish people where they must obey his holy laws in return for their status of the chosen people. God rewards or punishes Jewish people based on whether they obey or disobey his will. In parts of the Old Testament, however, God does show mercy or forgiveness, and in later interpretations God’s laws such as the Ten Commandments are followed not only out of loyalty to God but also because of their high moral character. In Christianity, the emphasis is placed on love of God rather than on obeying his will. People must believe that God is merciful and loves them as well. As a reflection of God’s love, people must also love other people (and the whole humanity in general) and forgive their enemies. In the Sermon on the Mount, Jesus endorses agape, or selfless love (in contrast to eros, or possessive love), which consists of dedication to another person’s good, even at the expense of our own good and happiness. People should practice peace and nonviolence, return good for evil and love for suffering (â€Å"turn the other cheek†). This leads to a special conception of justice, called the â€Å"divine justice†, which is based on giving a person what he or she needs rather than deserves (e.g., in case of a crime, redemption rather getting even). Even though agapeistic love is certainly a noble ideal, it is unstable equilibrium and an easy victim of the â€Å"prisoner’s dilemma,† in which the best alternative for a group of people is not the best alternative for each person in the group.

Essay --

Ethiopia’s current leader, Mulatu Teshome Wirtu, elected as their president since October 7, 2013. Ethiopia’s current government is Federal republic and Parliamentary republic, and their national language is Amharic Language. The Masked Dictator Meles Zenawi, the former leader of Ethiopia, was a very confusing man with a mixed legacy. To the rest of the world, Zenawi seemed like peaceful leader that was pushing Ethiopia forward economically and as a country. He was a man of many faces that had done many things good and many things bad. The bad was hidden by the extreme suppression and total control of outside information and personal expression of the population. Power, money, and total control was the game and the people of Ethiopia were getting played. The threat of physical force and death loomed over the Ethiopian people if they dared to make a move for justice and equality. Zenawi, who died in 2012, was Ethiopia’s dictator and ruled his country by jailing and killing thousands, rigging elections, and spreading government propaganda. Ethiopia’s government controlled everything, whether it was jailing journalists, exiling critics, or abusing human rights. â€Å"Zenawi’s critics were jailed, killed or chased out of the country: in fact, more journalists were exiled from Ethiopia in the last decade than any other country on earth. Let’s restate that: Zenawi kicked out more journalists than any other tyrant on the planet, thereby monopolizing control over information† (Halvorssen, pars. 6). Ethiopia only seemed like a peaceful, progressional place because people out of the country were shielded from the truth. â€Å"Keeping Ethiopia together† had it costs that dictator, Meles Zenawi was fine with taking. It was very ignorant for Bil... ...that may be violated in the process. He created dissonance amongst a people that prior to his rule had a â€Å"long standing unity and nationalism that made Ethiopia unique† (Dula, pars. 4).As he worked with the U.S. to capture terrorists, many thought he was trying to bring justice to his country and around the world but many people did not know that in return, that his government was receiving about a billion dollars a year in American Aid. He gave a rosy picture of his country’s growthh and sucess and charmed Western leaders with his Zenawi would have anyone killed or exiled if he thought they were threatening his reputation or position in office. Meles Zenawi’s death shouldn't be devastating amongst the Ethiopian people in fact it may come as a sigh of relief. However most are likely holding their breath as to the replacement if the legacy of his extremism continues.